Accessibility

At Bowbridge Alpacas Scotland we believe everyone should have the opportunity to meet and fall in love with alpacas. With this in mind, we are committed to creating a welcoming, inclusive, and accessible experience for all visitors.

We recognise that accessibility looks different for everyone, and we are always happy to listen, learn, and adapt where we reasonably can.

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Our Commitment

We aim to follow current accessibility best practice and continually review how we can improve both our physical environment and our communications. Our ethos is simple: we will always do our very best to make our experiences as accessible as possible.

Because every visitor is different, our farm visits are bespoke wherever we can make this possible.

 

Planning Your Visit

Please let us know of any mobility or access needs before your visit so that we can prepare appropriately — for example, by arranging for the alpacas to be in a closer paddock.

• We are wheelchair accessible, although there is an element of uneven ground typical of a farm setting.

• A disabled toilet is available on site.

• We are dementia-, autism-, and ADHD-friendly.

We also understand that not all access requirements fit into a single label. If you have any specific needs or would simply like to check suitability before booking, please contact us — we are always happy to help.

Examples of support we may be able to offer include:

• Providing information ahead of your visit

• Discussing quieter visiting times

• Offering seating opportunities

• Allowing extra time where needed

• Answering any questions about the environment

 

Important Information About Dogs

We understand that assistance dogs play a vital role for many visitors, and we approach this area with care and sensitivity.

However, due to the alpacas’ natural instinct as guard animals, the presence of dogs causes them to go on high alert. When this happens, the alpacas become stressed and are unable to safely or calmly interact with visitors.

For this reason, we are unfortunately unable to allow dogs on site during visits.

We appreciate that this may affect some guests and we are very happy to discuss individual circumstances in advance to explore whether there are alternative ways we can support your visit.

 

Pregnancy

Our Alpaca Experiences are suitable for pregnant visitors. There are no particular additional risks beyond those normally present in a farm environment.

As with all visitors, we recommend:

• Thorough handwashing after touching or feeding the alpacas

• Wearing suitable footwear for uneven ground

There is a standard risk of trips and falls; however, all walking areas are fully enclosed and you may let go of your alpaca at any time if needed.

If you wish, you can let us know confidentially before your visit that you are pregnant, and we will ensure you are paired with one of our calmest alpacas for walking.

 

Babies and Toddlers

Babies and toddlers are very welcome.

For comfort and safety:

• We recommend using slings or carriers rather than prams due to the farm terrain.

• There must be one adult per child under 12 years old for health and safety reasons.

• For very young children, we generally recommend the 1-hour Alpaca Experience rather than the 2-hour option — although many babies and toddlers have happily enjoyed the longer experience.

• Please ensure little ones are wrapped up warmly for the Scottish weather.

• We are breastfeeding friendly and have baby changing facilities.

 

Website Accessibility

We aim to make our website accessible and easy to use for as many people as possible by working towards:

• Clear, readable text

• Logical page structure

• Good colour contrast

• Compatibility with assistive technologies where possible

If you experience any difficulty using our website, please let us know so we can improve.

 

Get in Touch

Your experience matters to us. If you have any questions, access requirements, or suggestions for how we can better support your visit, please contact us in advance.

We will always do our very best to work with you and find the most suitable solution for your individual needs — and we look forward to welcoming you to Bowbridge Alpacas Scotland.